Support

At DaVinci’s Gold Casino, our support team is available around the clock to help with account questions, deposits and withdrawals, bonus terms, or technical issues. The fastest way to reach us is Live Chat — click the chat icon on any page and you’ll usually connect with an agent within a minute or two. For urgent, real-time help you can also call one of our phone lines: International +5999-433-8872, UK 0808-234-8235, or USA & Canada 1-866-305-3415.

Call, chat, or email — typical response times explained

We tailor response times to the channel you choose so you get help on your schedule. Live Chat: typically immediate or under 2 minutes. Phone: you’ll usually be speaking with an agent right away, with short hold times during peak periods. Email: send messages to support@davincisgold.com and expect a reply within 12–24 hours for most issues; more complex investigations may take up to 48–72 hours. If your case is time-sensitive, mention that in your message and our team will prioritize it.

Clear answers in our Help Center and FAQ

Before contacting support, many players find quick solutions in our Help Center and FAQ. You’ll find guides on account verification, deposit and withdrawal limits, payment options, bonus terms and wagering requirements, game rules, and device troubleshooting. If you need game-specific help, for example rules or paylines for classic titles like Five Times Wins, check the game guide for Five Times Wins Slots for quick pointers and tips (/five-times-wins-slots).

How to reach us — what to include for the fastest fix

When you contact support, including a few key details helps us resolve your issue faster: your account username or email, the date and time of the problem, screenshots if applicable, and any transaction IDs. For phone calls, have your account information ready so our agents can verify your identity and protect your privacy. If the issue relates to a bonus or promo, include the promo code you used (for example, NEW100_555SPINS or 300BTC), the deposit amount, and any error messages you saw.

Transactions, bonuses, and security — we’ve got your back

Our team is trained to handle common transaction and bonus questions across a wide range of payment methods — from Visa, MasterCard, and American Express to e-wallets like Skrill and Neteller, bank wire, and cryptocurrencies such as Bitcoin and Ethereum. We can explain minimum deposits, cashout caps on free spins, wagering rules, and help with verification steps to speed withdrawals. For full details on our offers and promotions, see our DaVinci’s Gold Casino review for an overview of current bonuses and terms.

Knowledgeable, personal support with player protection in mind

You’ll talk to real people who know the site, games, and rules. Our agents aim to resolve routine issues during your first contact, and they’ll keep you updated if an investigation takes longer. We also take responsible gambling seriously — support can help you set deposit limits, cooling-off periods, or self-exclusion, and point you to resources if you need them.

We’re here anytime you need a hand. Reach out by chat, call, or email, and we’ll work with you quickly and respectfully to get things sorted so you can get back to playing safely and confidently.